How can we help?

Use the available password-reset option on the sign-in page if you use email/password authentication. If you use Google Sign-In and cannot access your account, make sure you are signing in with the same Google account originally used for Hao Hunter. If the problem continues, contact us at +254 719 841 487 or haohunter@gmail.com.

Open the Hao Hunter sign-in page and select the password-reset option. Enter the email address associated with your account and follow the instructions sent to your email. Contact support if you do not receive the reset message after checking your spam or junk folder.

Your profile may be under review while Hao Hunter checks the submitted information and supporting documents. Make sure your documents are clear, readable and belong to you. You should receive an update once the review has been completed.

Verification may be rejected when documents are unclear, incomplete, inconsistent, expired or otherwise fail the applicable verification checks. Review the rejection reason provided by Hao Hunter and update your profile or documents where required. You may contact support if you believe the decision needs clarification.

Landlords can use the Properties section of the landlord portal to add or manage listings. Depending on the property type, you may manage a standalone property or use the estate, block and unit structure. Make sure your listing information, availability and photos are accurate.

A property may not appear to tenants if it has not been completed, is unavailable, has been restricted, is still under review, or does not meet the current listing requirements. Check your property status in the landlord portal first.

Open the property you are interested in, review the available viewing information and submit a viewing request through the available option. Where a property contains multiple units, select the relevant unit when the system provides that option.

Use the viewing-management options available in your portal. If the option is not available, contact the landlord using the approved contact method or contact Hao Hunter support for assistance.

Do not send money or sensitive documents until you are satisfied that the person and property are legitimate. Save the relevant property or account details and contact Hao Hunter immediately using +254 719 841 487 or haohunter@gmail.com .

Yes. Use your profile or settings section to update the information that Hao Hunter allows you to change. Some identity or verification information may require additional review before it can be changed.

Include your name, account email or phone number, a clear description of the issue, and any relevant property or viewing reference. Do not send your password or unnecessary sensitive information through email.