01 Definitions
Hao Hunter , we , us or our means the operator of the Hao Hunter platform.
User , you or your means any person accessing or using Hao Hunter, including tenants, landlords, administrators and other authorized users.
Tenant means a user who searches for, views or seeks to rent a property through Hao Hunter.
Landlord means a property owner, property manager, agent or other person authorized to advertise or manage a property through Hao Hunter.
Property means a house, apartment, room, estate, block, unit or other rental accommodation listed on Hao Hunter.
02 Eligibility
You must provide accurate information when creating an account or using Hao Hunter. You must not create an account using another person's identity, credentials or personal information without authorization.
Hao Hunter may suspend or terminate accounts where information appears fraudulent, misleading, incomplete or materially inaccurate.
03 Account Registration and Security
Users may be required to provide information needed to create and secure an account, verify identity, manage properties or provide requested services.
- Full name
- Telephone number
- Email address
- National identification information
- Date of birth where required
- KRA PIN where applicable
- Profile information
- Supporting documents where required for verification
You are responsible for maintaining the confidentiality of your login credentials and for activities carried out through your account.
04 Landlord Verification
Hao Hunter may operate a landlord verification process. Verification may include reviewing submitted identity information, profile information, property information and supporting documents.
A landlord may receive a Verified Landlord status only after completing the applicable verification process.
Verification means that Hao Hunter has completed the verification checks applicable to that account. It does not constitute a guarantee that the landlord owns a property, that the property is free from disputes, or that a tenancy transaction is risk-free.
Hao Hunter may suspend, remove or revoke verification where information is found to be inaccurate, fraudulent, outdated or materially inconsistent with information previously supplied.
05 Property Listings
Landlords are responsible for the accuracy of their property listings and for having the necessary authority to advertise and manage the property.
- Property name and location
- Estate, block and unit information
- Rental price
- Number of bedrooms and bathrooms
- Property features
- Availability status
- Property photos
- Viewing information
Hao Hunter may review, restrict, suspend or remove listings that violate these Terms or appear misleading, fraudulent, unsafe or inappropriate.
06 Property Availability
Property information can change. A property displayed as available may subsequently become occupied, reserved, unavailable, withdrawn or changed in price.
Hao Hunter will make reasonable efforts to maintain accurate information but does not guarantee that every listing will remain available at all times.
07 Property Viewings
Hao Hunter may allow tenants to request property viewings. A viewing request does not automatically create a tenancy agreement, lease, reservation or obligation to rent.
The landlord and tenant are responsible for honoring agreed viewing arrangements and acting lawfully and respectfully.
Hao Hunter may provide scheduling and communication tools but is not a party to the underlying tenancy arrangement.
08 Communication
Hao Hunter may provide communication tools, telephone links, WhatsApp links, notifications, email or other contact mechanisms.
- Harassment or threats
- Fraud or extortion
- Spam or abusive messaging
- Illegal solicitation
- Other unlawful activities
Hao Hunter may restrict communication features where misuse is reasonably suspected.
09 Fees and Payments
Hao Hunter may introduce service fees for particular services. Where applicable, the amount, purpose and payment conditions of a fee will be communicated to the user before payment is requested.
Platform fees are for Hao Hunter services unless expressly stated otherwise. They do not automatically constitute rent, deposits, utility payments or money owed directly to a landlord.
Users should independently confirm the identity and payment instructions of any person requesting money in connection with a property.
10 No Guarantee of Tenancy
Hao Hunter is a property discovery and connection platform. We do not guarantee that a tenant will obtain a particular property or that a landlord will accept a particular tenant.
Any tenancy agreement, lease, rent arrangement, deposit arrangement or other agreement between a landlord and tenant is a separate agreement between those parties.
11 User Responsibilities
All users agree to use Hao Hunter lawfully and responsibly.
- Do not provide false information.
- Do not impersonate another person.
- Do not upload fraudulent documents.
- Do not manipulate listings or reviews.
- Do not attempt unauthorized account access.
- Do not interfere with platform security.
- Do not introduce malicious software.
- Do not scrape or copy platform data without authorization.
- Do not use Hao Hunter for unlawful purposes.
- Do not misuse communication features.
12 Documents and Identity Information
Where Hao Hunter requires verification documents, users authorize Hao Hunter to process those documents for legitimate verification, security, compliance and platform-management purposes, subject to applicable law.
Verification documents may include identification documents, property-related documents or other supporting information.
Restricted documents should be protected using appropriate access controls and should only be made available to authorized personnel and systems.
13 Personal Data and Privacy
Hao Hunter may collect and process personal data required to operate the Platform. This may include account information, contact details, identification information, property information, communications, viewing activity, payment-related information and verification information.
Hao Hunter will process personal data in accordance with applicable data-protection requirements and its Privacy Policy.
Please read the Hao Hunter Privacy Policy for additional information about how personal data is handled.
14 Third-Party Services
Hao Hunter may integrate third-party services such as authentication providers, maps, email services, payment providers, identity-verification services, cloud storage and communication platforms.
Third-party services may have their own terms and privacy policies. Hao Hunter is not responsible for independent services except to the extent required by applicable law.
15 Intellectual Property
Unless otherwise stated, Hao Hunter's branding, logo, software, interface design, text, graphics, databases, content and other platform materials are owned by or licensed to Hao Hunter.
Users must not reproduce, distribute, modify, sell, reverse-engineer or commercially exploit protected Hao Hunter materials without authorization.
By uploading photographs, descriptions or other content, you confirm that you have the right to submit that content and grant Hao Hunter the permissions reasonably necessary to operate the relevant service.
16 Prohibited Activities and Listings
Hao Hunter may prohibit or remove listings involving unlawful, fraudulent, unsafe or unauthorized activities.
Hao Hunter may also remove listings where there are reasonable grounds to believe that the listing is deceptive, abusive, fraudulent or otherwise violates these Terms or applicable law.
17 Suspension and Termination
Hao Hunter may suspend, restrict or terminate an account where the user breaches these Terms, fraud is suspected, false information is submitted, documents appear fraudulent, the platform is abused, or continued access creates a significant risk to Hao Hunter or its users.
Where appropriate, Hao Hunter may provide notice and an opportunity to resolve the issue.
Some information may need to be retained after account termination where required for lawful, security or legitimate business purposes.
18 Platform Availability
Hao Hunter will make reasonable efforts to maintain platform availability. However, the Platform may occasionally be unavailable because of maintenance, updates, server failures, network interruptions, security incidents, third-party service interruptions or events outside Hao Hunter's reasonable control.
19 Disclaimer
Hao Hunter provides property information and platform services on an "as available" basis.
Hao Hunter does not guarantee that every listing is accurate, every landlord or tenant is trustworthy, a property is legally available for rent, a property is free from defects, a property will remain available, or a viewing will occur exactly as scheduled.
Users should conduct reasonable checks before entering into a tenancy, making payments or providing sensitive information.
20 Limitation of Liability
To the maximum extent permitted by applicable law, Hao Hunter will not be responsible for indirect, incidental, special or consequential losses arising from a user's use of the Platform.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.
21 Fraud and Security
Hao Hunter may monitor platform activity for security, fraud prevention and abuse prevention.
Where necessary, suspicious activity may be investigated and, where legally required or appropriate, reported to relevant authorities.
Users must not attempt to gain unauthorized access to Hao Hunter systems or another person's account.
22 Changes to These Terms
Hao Hunter may update these Terms from time to time. Where changes are material, Hao Hunter may provide reasonable notice through the Platform, email or another appropriate communication method.
Continued use of Hao Hunter after an updated version becomes effective constitutes acceptance of the revised Terms, subject to applicable law.
23 Complaints and Disputes
Users should first contact Hao Hunter through its official support channels regarding platform-related complaints.
Where a dispute concerns a private agreement between a landlord and tenant, the relevant parties should first attempt to resolve the matter directly.
Nothing in these Terms prevents a person from exercising rights available under applicable Kenyan law.
24 Governing Law
These Terms shall be interpreted in accordance with the laws of the Republic of Kenya, subject to applicable mandatory legal requirements.
25 Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
26 Entire Agreement
These Terms, together with the Hao Hunter Privacy Policy and any other policies expressly incorporated into them, form the agreement governing your use of the Platform.
27 Contact Hao Hunter
For questions, complaints, account issues or other platform matters, contact Hao Hunter through the official communication channels listed on the Platform.