Privacy Policy

01 Scope of This Policy

This Privacy Policy applies to personal information processed through the Hao Hunter website, tenant portal, landlord portal, administrator systems and related services operated by Hao Hunter.

It explains the categories of information we may handle, why we use that information, how it may be shared, the safeguards we apply and the choices available to users.

02 Information We Collect

Depending on the services you use, Hao Hunter may collect information such as:

• Names and profile information.
• Email addresses and telephone numbers.
• Authentication and account information.
• National identification information where verification requires it.
• Date of birth where required for an applicable service or verification process.
• KRA PIN information where applicable and lawfully required.
• Landlord verification documents and supporting records.
• Property listings, property photos and property-related details.
• Viewing requests, schedules and related activity.
• Messages, support requests and communications with Hao Hunter.
• Information required to process supported transactions or service fees.
• Technical information about your device and use of the Platform.

03 Account Information

When you create an account, we may process information needed to identify you, secure your account and provide the requested services.

This can include your name, email address, telephone number, profile photo, account role and account preferences.

Users should provide accurate information and should not create an account using another person's identity without authorization.

04 Landlord Verification Data

Hao Hunter may offer a landlord verification process to improve trust and platform safety. Where a landlord enters the verification process, we may collect identity details, supporting documents and property-related evidence needed to conduct the review.

Some verification documents may contain highly sensitive personal information. Hao Hunter should restrict access to these documents to authorized personnel and systems and should not make private verification documents publicly accessible.

05 Property, Viewing and Activity Data

Hao Hunter may process information connected to property discovery and house-hunting activity, including property listings, estate and block information, unit information, rental prices, availability, property features, photos, viewing requests, viewing schedules and related actions.

This information helps us provide search, discovery, viewing and property-management functionality.

06 Technical Information

When you use Hao Hunter, technical information may be processed automatically by our systems or service providers. This may include browser type, device type, operating system, IP address, approximate usage times, pages or features used, and technical security information.

We may use this information to operate, secure, maintain and improve the Platform and to investigate suspicious or abusive activity.

07 Cookies and Similar Technologies

Hao Hunter may use cookies, local storage or similar technologies for functions such as keeping users signed in, remembering preferences, protecting sessions, improving performance and understanding how features are used.

Some cookies or similar technologies may be provided by third-party services integrated into the Platform. Browser settings may allow you to control certain cookies, although disabling some technologies may affect how parts of Hao Hunter work.

08 How We Use Information

Hao Hunter may use personal information for purposes such as:

• Creating and managing user accounts.
• Providing property search and discovery services.
• Supporting landlord and tenant portals.
• Processing landlord verification requests.
• Managing properties, estates, blocks and units.
• Managing viewing requests and schedules.
• Sending service notifications and important account messages.
• Providing customer support.
• Processing supported payments and service fees.
• Detecting fraud, abuse and security incidents.
• Maintaining and improving the Platform.
• Complying with applicable legal or regulatory obligations.

09 When We Share Information

Hao Hunter does not intend to sell users' personal information as a product. Information may, however, be shared where necessary to provide services, protect users, operate our systems, comply with legal obligations or support an authorized transaction.

Examples include:

• Service providers that host or operate Hao Hunter systems.
• Authentication providers used to sign users into the Platform.
• Map or location providers used for property location and directions.
• Email, notification or communication service providers.
• Payment providers for supported transactions.
• Identity-verification providers where an authorized verification service is used.
• Government bodies, regulators or law-enforcement authorities where disclosure is legally required or otherwise permitted.

10 Third-Party Services

Hao Hunter may depend on third-party technologies and services. These can change over time as the Platform grows.

Third-party providers may process information under their own terms and privacy policies. Where a third-party service is used, Hao Hunter aims to select providers and configure integrations in a manner consistent with applicable privacy, security and contractual requirements.

11 Cloud Storage and Database Services

Hao Hunter may use cloud infrastructure, including Supabase services, for authentication, databases, storage, application infrastructure and related functionality.

Different categories of information may be subject to different access controls. Private landlord verification documents, for example, should be kept in restricted storage and should only be accessible to authorized users or administrative processes.

Access permissions, authentication controls and database security rules should be configured to prevent users from accessing information that they are not authorized to view.

12 Maps and Location Services

Hao Hunter may use mapping and location-related services to show property locations, provide directions and help users discover properties in relevant areas.

Location features should only process the information required for the particular feature being used. Where a feature requires device location permission, the relevant device or browser may ask you to grant that permission.

13 Google Sign-In and Authentication

Hao Hunter may allow users to sign in through supported third-party authentication providers such as Google.

When you use a third-party sign-in option, the relevant provider may share account information with Hao Hunter as permitted by the authentication flow and your settings. Hao Hunter uses the resulting information to create or maintain your account and secure your access to the Platform.

14 Communications and Notifications

Hao Hunter may send service-related communications by email, in-app notification, SMS, WhatsApp or another supported channel depending on the feature available to you.

These messages may include account notices, password-reset instructions, verification results, viewing updates, property-related notifications, security alerts and support communications.

Some essential service messages cannot be disabled while you maintain an active account because they are necessary for security or operation of the service.

15 Data Retention

Hao Hunter may retain information for as long as reasonably necessary for the purpose for which it was collected, including operating the Platform, maintaining records, resolving disputes, preventing fraud, protecting security, meeting contractual obligations and complying with legal or regulatory requirements.

Different information may have different retention periods. For example, information needed for account security, verification history or legal records may need to be kept longer than information that is no longer required for an active feature.

16 Data Security

Hao Hunter should use reasonable technical and organizational safeguards to protect personal information against unauthorized access, disclosure, alteration, destruction or loss.

• Authentication and access controls.
• Role-based permissions for administrative features.
• Restricted access to private verification documents.
• Secure transmission of information where supported.
• Monitoring and logging of relevant security activity.
• Security updates and access reviews where appropriate.

No internet-based service can guarantee absolute security. If a security incident affects personal information, Hao Hunter will take reasonable steps to investigate, contain and respond to the incident in accordance with applicable requirements.

17 Your Privacy Rights

Subject to applicable law and legitimate limitations, users may have rights concerning their personal data. Depending on the circumstances, these may include:

The availability and scope of a particular right may depend on the applicable law, the purpose of the processing and other legal requirements.

18 Withdrawal, Access and Account Choices

Where a processing activity depends on your consent, you may be able to withdraw that consent, subject to applicable law and technical limitations.

Withdrawing consent does not necessarily affect processing that is based on another lawful basis or information that must be retained for legal, security or legitimate business purposes.

You can also use the account settings and support channels provided by Hao Hunter to update certain account information or request assistance.

19 Children

Hao Hunter is designed for people who are legally able to use the relevant services. We do not knowingly seek to collect children's personal information for purposes that are not appropriate or permitted by applicable law.

If you believe a child has provided personal information to Hao Hunter inappropriately, please contact us so the matter can be reviewed.

20 International Processing

Some technology or service providers used by Hao Hunter may operate infrastructure or process information from locations outside Kenya.

Where information is processed across borders, Hao Hunter should take reasonable steps to use appropriate contractual, technical or organizational safeguards consistent with applicable data-protection requirements.

21 Changes to This Privacy Policy

Hao Hunter may update this Privacy Policy from time to time as the Platform, services, technologies or legal requirements change.

Where changes are material, Hao Hunter may provide reasonable notice through the Platform, email or another appropriate communication channel.

The "Last updated" date at the top of this page indicates the current version of the policy.

22 Contact Hao Hunter About Privacy

If you have a privacy question, want to exercise an applicable data right, or have concerns about how your information is handled, contact Hao Hunter through the official contact details below.